Mary's Bridal Quinceanera Dresses

We love happy customers, and we want you to be satisfied with your purchase! Unlike most formal wear retailers, we offer refunds for many items if you're not 100% satisfied. Please read below for more details:

***It's important to remember that there are many different body shapes/types and alteration is done on most special occasion dresses for the perfect fit.***

Please note that no refunds or exchanges are accepted for special order items, which includes: ALL Quinceanera Dresses from every designer, Wedding Gowns, Andrea and Leo Dresses, House of Wu Tiffany Girl Dresses, and Mary's Bridal Girls Dresses.

Refunds

• You must request a refund within 5 days (including weekends and holidays) after receiving your order according to the tracking number. Example: Order is received on February 1, so the return request must be received by February 6.
• There is a 15% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.
• If you live in the 48 contiguous U.S. states, you will be issued a pre-paid shipping label, and a $12 shipping fee (per item) will be deducted from your refund amount. If you live outside of the 48 contiguous states, you are responsible for the shipping costs.
• You will receive instructions for how to return your package when your return request is approved. Your shipping label will only be accessible for 7 days from the time it's issued, so you have 7 days to drop the package off from the time your return request is approved. If you aren't eligible to use our pre-paid shipping label, please email us the tracking number.
• Once we receive your package, it can take up to 5 business days to process your refund.

How do I return an item?

In the unfortunate event that you do need to return an item, please use the form above that says "FIND ORDER" to initiate a return request and then follow the instructions from there.

Few More Details

• All sales are final after 5 days (including weekends and holidays) of receiving your package according to the tracking number.
• Final Sale: In addition to the special order items listed here, any items marked final sale cannot be returned or exchanged
• No refunds or exchanges are accepted for special order items, which includes: ALL Quinceanera Dresses from every designer, Wedding Gowns, Andrea and Leo Dresses, House of Wu Tiffany Girl Dresses, and Mary's Bridal Girls Dresses. If the item isn't eligible for returns or exchanges, we will let you know via email before we process and ship out your order.
• Expedited, international shipping, and $7 ground shipping fees from your original order are non-refundable.
• All items must be returned in the original condition as received.
• All purchases made in store at ABC Fashion are final sale, no exceptions.

Exchanges

If after receiving your item, you find that you need it in a different size, please request a return for the item (via the same process as above). Then place a new order for the item in the correct size. Please contact us before you place the new order so we can check if it is available for you. This new method allows us to ship out your exchange item quickly!

***It's important to remember that there are many different body shapes/types and alteration is done on most special occasion dresses for the perfect fit.***

To get the most accurate measurements, have someone measure you with a cloth measuring tape. Before you get started, wear something form-fitting to get the most accurate measurements. Also, don't pull the measuring tape too tight around your body. You'll want to give yourself some wiggle room so that you can breathe :) To determine your size, follow these simple instructions:

A - Bust: Measure over the fullest part of the bust, usually above the nipple. Note: this is not your bra size!
B - Waist: Measure around the smallest part of your waist, about 1 to 2 inches above your belly button.
C - Hips: Measure the fullest part of your hips.

• We recommend that when selecting a size, you base your decision first by your bust AND waist size, and lastly hips.
• If you are between sizes, we suggest that you choose the larger size and have the dress tailored. For example: If your bust is a Medium and your waist is a Large, please select the Large and get the bust altered.
• Please keep in mind that the dress may not be an exact fit. Therefore, alternations may be necessary and may be easily hemmed by a local tailor. A general rule of thumb is that a dress can be tailored 2 sizes down if necessary.