We recommend that you contact us before placing your order to confirm that the dress is in-stock and ready for immediate shipping. Please call us at 972-264-9100 or email us at firstname.lastname@example.org with the item number and your chosen color and size. We'll let you know within 1 business day if the dress is available.
It's a good idea to have a second or even third choice prepared just in case the dress you ask about is unavailable!
If the item is in stock, your order will usually ship within 1-2 business days. Orders are shipped via FedEx, UPS, or USPS Priority Mail, but the carrier used depends on the item(s) ordered.
USPS is the only carrier we can use to ship to P.O. boxes. Please note that shipments to a P.O. box are subject to a delay of up to 7-14 business days. We recommended that you ship your order to a physical address if at all possible so you can receive it in the shortest amount of time.
Your order ships for a flat rate of $7 or for free if over $99 (within the contiguous United States)!
Expedited shipping options are available for most items. See the chart below for details (contiguous United States):
Shipping costs for other destinations are as follows:
Please note that we have no control over local customs regulations and cannot be held liable for any customs restrictions, tariffs, import duties, or taxes.
This dress is a special order item. That means that we don't request the dress from the designer until you've ordered it.
Please be sure that you've taken your correct measurements according to the Size & Measuring Guide found on the product page. And remember that there are many different body shapes / types, and alteration is usually required on special occasion dresses for your perfect fit.
We love happy customers, and we want you to be satisfied with your purchase!
It's important to remember that there are many different body shapes/types and alteration is done on most special occasion dresses for the perfect fit.
But if you're just not happy with your purchase for whatever reason, you can send it back for a refund or exchange, per the terms below:
You must request a refund within 3 days after receiving your order (according to the shipment tracking number).
There is a 15% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.
If you use ABC Fashion's pre-paid shipping label, a $12 shipping fee (per item) will be deducted from your refund amount. This fee only applies to the 48 contiguous US states. If you live outside of the 48 contiguous states, you are responsible for the shipping costs.
The return package must be received within 7 business days of making your return request. If you don't use our pre-paid shipping label, please email us the tracking number.
Once we receive your package, it can take 5-10 business days to process your refund.
All sales are final after 3 days of receiving your package.
No refunds or exchanges are accepted for special order items, which includes: ALL Quinceanera Dresses from every designer, Wedding Gowns, House of Wu Tiffany Girl Dresses, and Mary's Bridal Girls Dresses.
Expedited and original $7 ground shipping fees are non-refundable.
All items must be returned in their original, unworn condition.
If you receive a defective or damaged item, we will gladly issue a full refund or exchange for free. But don't worry: we closely examine every order before it is shipped, so that situation is very rare!
If after receiving your item, you find that you just need it in a different size, please request a return for the item (per our terms above). Then place a new order for the item in the correct size.
Please contact us before you place the new order so we can check if it is available for you. This method allows us to ship out your exchange item quickly!