How long do I have to return an item?
We offer a 7-day return period for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including the weekends and holidays) to file a return request. You will be unable to initiate a return request after that 7-day period.
What are the requirements for the returned items?
All returned items must be in new, unworn condition.
Are there any fees for returning an item?
There is a 20% restocking fee for all returned items, plus a deduction of $12 for the prepaid return shipping label (per item for domestic orders).
Please also note that any amount paid for expedited shipping or international shipping is non-refundable.
What if the item is defective?
In the very rare event that an item is defective, you must let us know within the first 72 hours after receiving it via email and include detailed pictures.
After this time, any return request will be subject to the standard return terms above. So be sure to check your item right away!
Please also note that in the case of a defective item, it will be replaced with the exact same item you ordered. Any request for a different size or color will be considered an exchange request and be subject to the same rules as any other exchange request.
How do I initiate a return?
For domestic orders: You can file a return request via our returns portal.
For international orders: Please email us at firstname.lastname@example.org with your order number, the item(s) you want to return, and your reason for return.
How long do I have to return the item after I file my request?
For domestic orders: If your return request is approved, you'll be issued a prepaid shipping label to use for your return package. The package must be postmarked and in-transit within 5 days after the the prepaid shipping label has been issued.
For international orders: No prepaid return label will be issued, so return shipping is your responsibility. Please make sure that you send us the tracking number for your return package within 7 days of receiving the return request approval.
How long will it take to get my refund?
Your refund will be issued as soon as we receive your package and verify that the items returned meet the requirements. Depending on your bank / credit card company, it can take up to 3-5 business days for the refund to appear on your account.
What items are excluded from returns?
Because certain types of dresses are made specifically for you once you order them, quinceañera dresses and other special-order dresses are non-returnable. Also, any item that is on sale, or any item marked "Final Sale" is non-returnable.
The easiest way to tell if an item is returnable or not is to look at the badges on the product page. If there is a badge that says "Easy Returns," then it is returnable. If the badge isn't there, it's not.
About Sizing / Alterations
Sizes shown on product pages are in U.S. sizes and are given to us by the designer.
Please note that designers may use different sizing conventions from each other or from other types of clothing you may be used to, so make sure to check the measuring guide we provide on each product page and match it to the product's size chart to ensure your best fit!
It's also important to remember that there are many different body shapes / types and alteration is very often required on special occasion dresses to make it just right for you!