For shipping rates outside of the United States, please visit our International Shipping Information page.
We offer a 7-day return period for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days to file a return request. You will be unable to initiate a return request after that 7-day period.
All returned items must be in new, unworn condition.
There is a 20% restocking fee for all returned items, plus a deduction of $12 for the prepaid return shipping label (for domestic orders).
Please also note that any amount paid for expedited shipping or international shipping is non-refundable.
For domestic orders: You can file a return request via our returns portal.
For international orders: Please email us at email@example.com with your order number, the item(s) you want to return, and your reason for return.
For domestic orders: If your return request is approved, you'll be issued a prepaid shipping label to use for your return package. That label will expire after 7 days, so you must use it within that amount of time.
For international orders: No prepaid return label will be issued, so return shipping is your responsibility. Please make sure that you send us the tracking number for your return package within 7 days of receiving the return request approval.
Your refund will be issued as soon as we receive your package and verify that the items returned meet the requirements. Depending on your bank / credit card company, it can take up to 3-5 business days for the refund to appear on your account.
Because certain types of dresses are made specifically for you once you order them, quinceañera dresses and other special-order dresses are non-returnable. Also, any item that is on sale, or any item marked "Final Sale" is non-returnable.
The easiest way to tell if an item is returnable or not is to look at the badges on the product page. If there is a badge that says "Easy Returns," then it is returnable. If the badge isn't there, it's not.
Sizes shown on product pages are in U.S. sizes and are given to us by the designer.
Please note that designers may use different sizing conventions from each other or from other types of clothing you may be used to, so make sure to check the measuring guide we provide on each product page and match it to the product's size chart to ensure your best fit!
It's also important to remember that there are many different body shapes / types and alteration is very often required on special occasion dresses to make it just right for you!
Any item for which you're requesting a price match must meet the following criteria to be eligible:
It must be found on an official, authorized retailer's website.
We cannot match prices for unauthorized retailers or brick-and-mortar stores.
The exact size and color must be in stock and available for shipping at the other retailer.
If the other retailer is only offering the item for backorder or is otherwise out of stock, we are unable to match their current price.
It must be listed at the other retailer's regular price.
We cannot match prices that are the result of a sale, promo code, or any other sort of special promotion run by the other retailer.
It must not break any MSRP pricing rules set by the designer.
Some designers set a rule that a dress cannot be sold below a certain minimum price. As an authorized retailer, we take seriously our responsibility to follow our designers' wishes. If the other retailer is breaking any such rule for a particular designer, we cannot match that price.
It must be lower than our price when the other retailer's shipping fee is included.
Our free shipping threshold is much lower than most other stores ($99!), so we have to take that into account when considering a price match.
For example, if we're selling a dress for $199 with free shipping, and retailer X is selling the same dress for $185 but with a $20 shipping fee, then we're actually already cheaper by $5 ($199 vs. $205)!
If you've found an item somewhere else that meets the criteria above, and you'd rather shop with us (thank you!), then simply email us at firstname.lastname@example.org with the following information:
We will respond to your request via email within 1-2 business days. Thank you so much for preferring to shop with us!
We are an authorized retailer for every designer you find on our site!
That means you can rest assured that any item you buy from us is always 100% authentic.
We are not required to collect sales tax for any orders originating outside the state of Texas.
Orders from Texas will incur sales tax at the normal local tax rate, based on the customer's address. The amount will be calculated at checkout.
Please note that sales tax is not the same thing as customs fees. We do not collect either of them for your order, and we receive no part of any such fees your government may impose upon delivery.