We request that you carefully select your online purchases. We follow Universal / Industry Standard for Return and Exchange Policy of Formal Wear.
- All sales are final on ALL items. No refunds or returns are accepted.
- No refunds or size exchanges are accepted for made-to-order dresses (Quinceanera and Wedding dresses).
- Size exchanges are allowed 5 days from the day you receive your order (according to Priority Mailing or UPS tracking information), and we request that you contact us immediately. Please keep in mind that any item exchanges may take an additional 2-12 weeks to ship and will be shipped after we have received the item in its original condition.
- To exchange an item, there will be a 20% restocking fee, and you will be responsible for the shipping cost of the item.
- If you receive a defected item, please contact us immediately so that we can accommodate you.