Long Off Shoulder Dress with Flutter Sleeves by Cinderella Divine 1018

Authorized Retailer

We are an official Cinderella Divine retailer. When you shop with us, you can rest easy knowing that you're guaranteed to get the real thing!

Shipping Information

In-stock Items

We recommend that you contact us before placing your order to confirm that the dress is in-stock and ready for immediate shipping. Please call us at 972-264-9100 or email us at contact@abcfashion.net with the item number and your chosen color and size. We'll let you know within 1 business day if the dress is available.

It's a good idea to have a second or even third choice prepared just in case the dress you ask about is unavailable!

Shipping Time

If the item is in stock, your order will usually ship within 1-2 business days. Orders are shipped via FedEx, UPS, or USPS Priority Mail, but the carrier used depends on the item(s) ordered.

USPS is the only carrier we can use to ship to P.O. boxes. Please note that shipments to a P.O. box are subject to a delay of up to 7-14 business days. We recommended that you ship your order to a physical address if at all possible so you can receive it in the shortest amount of time.

Shipping Cost

Your order ships for a flat rate of $7 or for free if over $99 (within the contiguous United States)!

Expedited shipping options are available for most items. See the chart below for details (contiguous United States):

Shipping costs for other destinations are as follows:

• Hawaii and U.S. territorial islands: $45 (1 item) for Ground (5-7 business days) + $5 per additional item or $55 (1 item) for 2nd Day Air (2-5 business days) + $5 per additional item.
• Alaska: $30 (1 item) for Ground (5-7 business days) + $5 per additional item or $40 (1 item) for 2nd Day Air (2-5 business days) + $5 per additional item.
• Canada: $30 (1 item) for Priority Mail + $5 per additional item or $45 (1 item) for USPS Express Mail + $5 per additional item.
• International: Begins at $45 (1 item) for USPS Express Mail + $5 per additional item.

Please note that we have no control over local customs regulations and cannot be held liable for any customs restrictions, tariffs, import duties, or taxes.

Why isn't this dress eligible for return / exchange?

This dress is a special order item. That means that we don't request the dress from the designer until you've ordered it.

Please be sure that you've taken your correct measurements according to the Size & Measuring Guide found on the product page. And remember that there are many different body shapes / types, and alteration is usually required on special occasion dresses for your perfect fit.

If you have any questions or concerns about the dress, please call us at 972-264-9100 or email us at contact@abcfashion.net (include the item number) before you place an order.

Returns and Exchanges

We love happy customers, and we want you to be satisfied with your purchase!

It's important to remember that there are many different body shapes/types and alteration is done on most special occasion dresses for the perfect fit.

But if you're just not happy with your purchase for whatever reason, you can send it back for a refund or exchange, per the terms below:

Refunds

You must request a refund within 3 days after receiving your order (according to the shipment tracking number).

There is a 15% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.

If you use ABC Fashion's pre-paid shipping label, a $12 shipping fee (per item) will be deducted from your refund amount. This fee only applies to the 48 contiguous US states. If you live outside of the 48 contiguous states, you are responsible for the shipping costs.

The return package must be received within 7 business days of making your return request. If you don't use our pre-paid shipping label, please email us the tracking number.

Once we receive your package, it can take 5-10 business days to process your refund.

If you have any questions or concerns or to request a refund, please call us at 972-264-9100 or email us at contact@abcfashion.net (include your order number).

Other Details

All sales are final after 3 days of receiving your package.

No refunds or exchanges are accepted for special order items, which includes: ALL Quinceanera Dresses from every designer, Wedding Gowns, House of Wu Tiffany Girl Dresses, and Mary's Bridal Girls Dresses.

Expedited and original $7 ground shipping fees are non-refundable.

All items must be returned in their original, unworn condition.

If you receive a defective or damaged item, we will gladly issue a full refund or exchange for free. But don't worry: we closely examine every order before it is shipped, so that situation is very rare!

Exchanges

If after receiving your item, you find that you just need it in a different size, please request a return for the item (per our terms above). Then place a new order for the item in the correct size.

Please contact us before you place the new order so we can check if it is available for you. This method allows us to ship out your exchange item quickly!