Orders are usually shipped via USPS Priority Mail, UPS, or FedEx within 2 business days depending on availability. Shipping carrier may vary depending on the item(s).
Since USPS is the only carrier allow to ship to P.O. Box addresses, there will be a 7 - 14 business days delay. We recommend you to ship your order to a residential or commercial address so you can receive your order quickly.
Free Ground Shipping within the Continental USA (48 States) on all orders over $99! *Free Shipping doesn't apply with other promotions and certain items*
Alaska Shipping Information:
Ground Shipping (5 to 7 business days) - $30 for 1 item (additional $5 per item).
2nd Day Air Shipping (2 to 5 business days) - $40 for 1 item (additional $5 per item).
Hawaii and Virgin Islands Shipping Information:
Ground Shipping (5 to 7 business days) - $30 for 1 item (additional $5 per item).
2nd Day Air Shipping (2 to 5 business days) - $55 for 1 item (additional $5 per item).
Important Information:
Before placing an order, we recommend customers to contact us to check if the item(s) is in-stock and ready-to-ship. Call us at: 972-264-9100 or e-mail us at: contact@abcfashion.net with the item#, size, color and we will let you know within 1 business day. Inventories are done manually on a rotational basis, and we don't control when an item is out-of-stock.
If the item is available, we usually ship it out within 2 business days, and our U.S. customers receive their in 3 to 7 business days with our free shipping method. Expedited shipping options are available.
Expedited and international shipping cost is non-refundable.
We are not responsible for any delays or stolen packages that UPS or USPS may experience. If you have any issues with your delivery, please reach out to UPS or USPS for support.
When the item you ordered is out of stock, we will contact you the same business day. It's a good idea to be prepared with a second or third choice.
Shipping availability and processing time vary depending on the item ordered. Bridal and Quinceanera/Sweet 16 orders may take longer (up to 16 weeks). If additional time is required to fill your order, we will contact you by e-mail or telephone.
We ship out orders using the exact address/information that is provided to us at the time of checkout and cannot make any changes once the package is in-transit. If any information is incorrect on your order confirmation email, please let us know quickly via email.
You are not charged if the item is not available or sold out. Charging is done manually when the item is shipped. When your order is canceled, the amount will show as a "pending status" on your online banking website that will go away within 3 to 5 business days.
Return Policy
How long do I have to return an item?
We offer a 7-day return period for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days to file a return request. You will be unable to initiate a return request after that 7-day period.
What are the requirements for the returned items?
All returned items must be in new, unworn condition.
Are there any fees for returning an item?
There is a 20% restocking fee for all returned items, plus a deduction of $12 for the prepaid return shipping label (for domestic orders).
Please also note that any amount paid for expedited shipping or international shipping is non-refundable.
How do I initiate a return?
For domestic orders: You can file a return request via our returns portal.
For international orders: Please email us at contact@abcfashion.net with your order number, the item(s) you want to return, and your reason for return.
How long do I have to return the item after I file my request?
For domestic orders: If your return request is approved, you'll be issued a prepaid shipping label to use for your return package. That label will expire after 7 days, so you must use it within that amount of time.
For international orders: No prepaid return label will be issued, so return shipping is your responsibility. Please make sure that you send us the tracking number for your return package within 7 days of receiving the return request approval.
How long will it take to get my refund?
Your refund will be issued as soon as we receive your package and verify that the items returned meet the requirements. Depending on your bank / credit card company, it can take up to 3-5 business days for the refund to appear on your account.
What items are excluded from returns?
Because certain types of dresses are made specifically for you once you order them, quinceañera dresses and other special-order dresses are non-returnable. Also, any item that is on sale, or any item marked "Final Sale" is non-returnable.
The easiest way to tell if an item is returnable or not is to look at the badges on the product page. If there is a badge that says "Easy Returns," then it is returnable. If the badge isn't there, it's not.
About Sizing / Alterations
Sizes shown on product pages are in U.S. sizes and are given to us by the designer.
Please note that designers may use different sizing conventions from each other or from other types of clothing you may be used to, so make sure to check the measuring guide we provide on each product page and match it to the product's size chart to ensure your best fit!
It's also important to remember that there are many different body shapes / types and alteration is very often required on special occasion dresses to make it just right for you!
Price Match Policy
Eligibility Criteria
Any item for which you're requesting a price match must meet the following criteria to be eligible:
It must be found on an official, authorized retailer's website.
We cannot match prices for unauthorized retailers or brick-and-mortar stores.
The exact size and color must be in stock and available for shipping at the other retailer.
If the other retailer is only offering the item for backorder or is otherwise out of stock, we are unable to match their current price.
It must be listed at the other retailer's regular price.
We cannot match prices that are the result of a sale, promo code, or any other sort of special promotion run by the other retailer.
It must not break any MSRP pricing rules set by the designer.
Some designers set a rule that a dress cannot be sold below a certain minimum price. As an authorized retailer, we take seriously our responsibility to follow our designers' wishes. If the other retailer is breaking any such rule for a particular designer, we cannot match that price.
It must be lower than our price when the other retailer's shipping fee is included.
Our free shipping threshold is much lower than most other stores ($99!), so we have to take that into account when considering a price match.
For example, if we're selling a dress for $199 with free shipping, and retailer X is selling the same dress for $185 but with a $20 shipping fee, then we're actually already cheaper by $5 ($199 vs. $205)!
Request a Price Match
If you've found an item somewhere else that meets the criteria above, and you'd rather shop with us (thank you!), then simply email us at contact@abcfashion.net with the following information:
your name
the product's designer name and sku (e.g. Cinderella Divine BD109)
the url of the other website's product page
the price you're requesting that we match
We will respond to your request via email within 1-2 business days. Thank you so much for preferring to shop with us!
Authenticity Guarantee
Authorized Retailer
We are an authorized retailer for every designer you find on our site!
That means you can rest assured that any item you buy from us is always 100% authentic.
Sales Tax Policy
We are not required to collect sales tax for any orders originating outside the state of Texas.
Orders from Texas will incur sales tax at the normal local tax rate, based on the customer's address. The amount will be calculated at checkout.
International Customers
Please note that sales tax is not the same thing as customs fees. We do not collect either of them for your order, and we receive no part of any such fees your government may impose upon delivery.
